Downtime, failures, and #$*%^#: An Open Letter to Linden Labs

Lindens:

I have to laugh, every time I get that Quality Survey popping up when I log in to Second Life (tm). Really, you should know the answer. Besides buggy viewers, lack of response in the Support Portal (urgent tickets left unanswered for days or longer), it only takes a few moments going through the SL (tm) blog to get an idea of why people might not feel that their SL (tm) experience is improving.

Mined from the SL (tm) blog since April 1:

Apr 1 Phone Support Issues - unavailable
Apr 1 Various Inworld Issues - TP, transactions, logins failing
Apr 2 Various Issues - transactions, logins, TP
Apr 5 Various Inworld Issues - region down, login, TP and transaction failures
Apr 5 SL Down
Apr 6 Intermittent Region Issues (TP, rezzing, appearance, inventory, transactions)
Apr 6 SL Load mitigating begins
Apr 7 Logins and transactions intermittent
Apr 7 Gray Profiles
Apr 8 300 regions down
Apr 9 Support Portal "501" errors
Apr 10 Non-English character display error
Apr 10 700 Regions Offline
Apr 10 slow/stalled logins and transactions
Apr 11 login failures, stuck presence, group and search failures
Apr 11 load mitigation
Apr 11 Obj-Obj e-mails failing in-world
Apr 11 Failed TP and region crossings
Apr 11 Database failures affect logins, transactions, rezzing
Apr 13 Support Live Chat unavailable
Apr 13 Database failure: login timeouts, failed TP, failed rezzing
Apr 14 Logins, transactions and rezzing failures

Linden Labs really needs to get on the ball. Stop adding eye-candy like the pointless UI redesign. Fix the grid and patch the viewer.

The entire month of April has been an extended April Fools Joke. Make Second Life whole again.